My Recipient says that they didn't get my mail!

E-Mail: General Topics

Everyone's got spam filters, and some mail admins are a touch overzealous.  We keep detailed logs of all mail transactions (not content) for about a week. If you are concerned that a piece of mail was not delivered, please contact us by e-mail, chat or phone.

We will need the following information to find the transaction in our logs:

  • The sender's address
  • The recipient's email address
  • The date/time the message was sent

 

It takes a little time to do the forensics, but we can tell you with certainty if a piece of mail was delivered to the recipient's mail server. Whether or not their mail admin delivered it to the recipient’s inbox however is another matter.

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